Visitor Services Manager (Park/Rec Specialist II) – Fairfax County

Title of the Job: Visitor Services Manager (Park/Rec Specialist II)

Location: Chantilly, VA

Job Description: Join the Park Authority and our nationally recognized team of professionals! Ellanor C. Lawrence Park within the Fairfax County Park Authority (FCPA) is seeking a Visitor Services Manager (Park/Rec Specialist II) that oversees all aspects of daily visitor services including financial management, programming, volunteers, interpretive services, and facility rentals. With 25,000 acres of parkland, nine RECenters, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level. This position leads long term planning for and directs daily operations of visitor services including managing the site’s interpretation, exhibit/display care and creation, camps, volunteer program, and staff training. Assists with natural and cultural resource projects, managing all facility rentals and financial transactions, preparing administrative reports and plans, perform regular budget exercises and record keeping, office management, management of weekend and volunteer program staff, safety/security inspections, human resource functions, and assist with outreach and advertising. Serves as assistant site manager taking on site manager duties in the absence of the site manager. Regular weekend work hours may be required. Occasional early morning, evening, and holidays will be required for special events, meetings, programs, resource management or front desk duties.The Fairfax County Park Authority will provide a virtual realistic job preview on December 2nd, 2024, at 12:00PM (you can access the meeting by clicking on this link: Join the meeting nowMicrosoft TeamsMeeting ID: 278 422 239 669
Passcode: CWFPffDial in by phone
United States, WashingtonPhone conference ID: 419 414 01#
For organizers: |Note: these links are Microsoft Teams meetings. If you are joining from a mobile device, you will need to download the Microsoft Teams app. If joining from a computer, simply click the link. (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)General Duties

• Conducts program and service delivery evaluations using a variety of tools;
• Identifies deficiencies and recommends alternative strategies as needed and incorporates viable suggestions into programming;
• Develops and maintains community and corporate partnerships;
• Writes grant proposals to obtain needed services, funds, equipment, or facilities;
• Develops and implements community outreach plans to target underserved populations;
• Develops, prepares, and submits an annual budget;
• Monitors revenues and expenses and reconciles revenue/expense reports;
• Adheres to revenue and expense limits and to departmental goals and objectives;
• Evaluates data from daily operations and compiles administrative reports documenting attendance and service delivery for use in developing future programming;
• Completes regular inspections and safety assessments, maintains a hazard and drug-free environment, documents issues to identify risk areas, and recommends improvements;
• Ensures that agency programs, facilities, and personnel meet all standards for certifications and licenses related to the area of assignments;
• Analyzes and ensures accountability of center inventory;
• Authorizes the purchase of supplies and equipment;
• Conducts inspections to ensure that the housekeeping, cleanliness, and maintenance of the facility are acceptable and meet quality standards;
• Develops and implements guidelines for the security and protection of a site against fire, vandalism, and other damage;
• Ensures compliance with federal, state, and county safety and health standards and operational procedures;
• Acquires and posts all current certificates, licenses, permits, and operating requirements;
• Compiles and retains operational and safety records and complies with federal, state and county safety standards;
• Enforces operating policies and procedures, evaluates their effectiveness and recommends changes;
• Coordinates efforts to optimize revenue production and/or customer satisfaction;
• Promotes diverse center participation of persons from various cultural, educational, and economic backgrounds;
• Makes arrangements for the use/maintenance of agency vehicles, facilities, and equipment;
• Recruits, trains, supervises, and schedules volunteers and subordinate staff to assist in various aspects of programming including mentoring, instruction, and program aides;
• Develops and disseminates material to publicize and market activities at the assigned location.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of the principles and practices of rental property operations management, as appropriate to the position;
• Knowledge of fiscal record keeping and inventory procedures;
• Knowledge of group work methods and activity facilitation;
• Knowledge of grounds maintenance, horticulture, agriculture, cultural, or historic resources, or other specialized area as appropriate for the duties of the position;
• Ability to motivate and supervise staff and volunteers;
• Ability to prepare clear, concise financial and administrative reports;
• Ability to administer budgets;
• Ability to plan, develop and administer recreation programs or community activities;
• Ability to use a personal computer, applicable software and peripheral equipment;
• Ability to develop and implement sound management practices;
• Ability to conduct training programs;
• Ability to maintain effective relationships with staff, citizen groups, and the public;
• Ability to work independently using sound judgment in the execution of the position’s duties;
• Ability to communicate effectively, both orally and in writing.

MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”)
Graduation from an accredited four-year college or university with a bachelor’s degree in recreation and park management, therapeutic recreation, or other closely related field; plus, two years of progressively responsible experience in park or recreation services related work, as applicable to the position.PREFERRED QUALIFICATIONS:

• Experience with the management and operation of a public park
• Knowledge of local natural and cultural history.
• Experience in planning, coordinating, and conducting natural and/or cultural history interpretive programs.
• Experience writing interpretative exhibits, blogs, and/or brochures.
• Experience operating a visitor center/nature center.
• Experience with managing and scheduling facility rentals and customer contracts.
• Experience with financial management, analysis, and budgets.
• Experience with planning, reporting, and project and office management.
• Experience supervising paid and/or volunteer staff.
• Ability to work well with the public, colleagues, and partnerships.
• Ability to communicate effectively both orally and in writing.
• Proficient with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Professional NAI or NRPA certification.

CERTIFICATES AND LICENSES REQUIRED:
Driver’s license (required)NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.PHYSICAL REQUIREMENTS: Light office duty with some field work. Requires walking on uneven terrain and lifting 25 lbs. All duties performed with or without reasonable accommodations.SELECTION PROCEDURE:
Panel interview and may include exercise.The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home ( ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.#LI-SP1

Company Name: Fairfax County

Salary: $58529.74 – 97548.88 per year

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