Vice President of Retail Banking – Salal Credit Union

Title of the Job: Vice President of Retail Banking

Location: Seattle, WA

Job Description: We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.Helping our employees build and achieve their career goals is equally important to us, and we are dedicated to fostering a positive work environment where they can thrive. We strongly prioritize their growth and development as well as their so we can be an institution that our employees are proud to be a part of.Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual’s identities and abilities.ABOUT THE POSITION**Please note that our Talent Acquisition team plans to start outreach to applicants in January 2025**Join the Salal Credit Union team in leading our Retail Banking team to success as the Vice President of Retail Banking. This leadership role will be integral to our member experience bot through virtual channels and in person at our four area branches. The Vice President of Retail Banking is responsible for providing strategic leadership for the credit union’s Retail Business line including branch network, retail operations, and virtual member experience. You’ll be at the forefront of shaping and implementing retail sales and service strategies, directly influencing our growth and success. Your vision will help increase deposit and loan balances, aligning with our strategic plan.Are you passionate about excellent member service, experienced guiding a team’s sales culture, and well-versed in managing multi-modal or hybrid teams? And are you ready to drive productivity and process improvements in a dynamic environment to impact both member and employee experience?If so, apply today! Your vision will be at the forefront of shaping and implementing retail sales and service strategies, directly influencing our growth and success.This role is hybrid and would require in-office meetings a few days a month (at our Northgate office) and regular visits to our branches (Northgate, First Hill, Bellevue, Tukwila) in person throughout the month.Major duties of this role will include:

• Lead the strategy for all Retail business line teams, ensuring effective management of sales, service, and support activities. Drive productivity and process improvements in a dynamic environment.
• Develop and implement retail sales and service strategies to increase deposit and loan balances, aligning with the credit union’s strategic plan. Collaborate with key stakeholders for a consistent experience across all Retail channels.
• Collaborate with FVP – Home Lending & Retail Banking to set and adjust sales and service targets and manage incentive plans. Evaluate targets and incentive plans annually and recommend changes.
• Oversee the development and delivery of sales and service training programs for the Retail business line. Provide coaching and mentoring to leaders to enhance skills and establish a proactive selling environment.
• Monitor business line performance, analyze results, and implement initiatives to achieve sales goals and financial targets. Develop and track performance metrics for all positions and teams.
• Resolve member service issues through training, process review, and personal interaction. Address complaints and work towards resolution in line with credit union processes.
• Manage the quarterly and annual budget and reforecasting process for the Retail business line. Participate in annual business planning and long-term strategy development.

Who We’re Looking For:We seek a visionary leader with a proven track record in retail strategy and management. The ideal candidate will have a strong background in driving productivity and process improvements in a dynamic environment. If you have a passion for coaching, mentoring, and leading teams to success, we want to hear from you!Here are the qualifications of an ideal candidate:

• 10 years of experience in retail banking, 7 years of experience in team leadership, 5 years of experience in direct sales and service
• Bachelor’s Degree in Business, Finance, Economics or a related field (equivalent combination of education and experience will be considered)
• Thorough understanding of retail banking, operations, consumer sales, and project leadership
• Effective presentation and writing skills
• Experience with data analysis, performance forecasting, budgeting, project management, technology, and marketing

TOTAL REWARDS OFFERED

• Competitive base salary of $137,500 – $195,500 per year depending on experience. This range reflects the entire salary range for the position. The target salary rate that is likely to be offered to the selected candidate is between $160,000-175,000 per year.
• Potential to earn additional compensation annually based on company goal achievement.
• Comprehensive healthcare plans including health, dental, and vision insurance.
• Generous time off including 15 days of vacation, 12 days of sick time, 2 floating holiday per year, and Paid holidays.
• Tuition reimbursement.
• 401(k) plan with company matching after 6 months of employment.
• Charitable contribution matching.
• Company-paid life, AD&D, and long-term disability insurances. Plus additional optional benefits.

Expanded details about our benefit offerings can be found at the following link:To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at . If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.Salal Credit Union participates in .Job Posted by ApplicantPro

Company Name: Salal Credit Union

Salary: $160000 – 175000 per year

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