Team Relations Manager – JACK Entertainment

Title of the Job: Team Relations Manager

Location: Cleveland, OH

Job Description: Description :Role Responsibilities:

• Responsible for property Team Member relations through development and implementation of programs that foster a positive work environment through fairness and respect for all Team Members.
• Coordinate Team Member and labor relations activities.
• Manage all property surveys including performance reviews, Team Member focus groups, climate surveys and exit interviews. Manage the activities for the Team Member grievance process, including the Board of Review.
• Responsible for data analysis and recommendations of changes/enhancements to property programs to increase Team Member satisfaction and retention of high performing Team Members, reduce liability, and provide ease of use to internal customers.
• Respond to the company Ethics and Compliance Hotline reports
• Responsibilities include: project management, conducting investigations, being a property expert and resource on TR issues including FMLA, ADA, Benefit programs, investigations and policy interpretation.
• Improve and streamline operations through the continued assessment of policies and procedures, work processes and program effectiveness/value.
• Be a participative member of the team by volunteering and being involved in projects, and committees, by providing input and suggestions.
• Contribute to the improvement of the business with creative ideas for solutions, activities, etc.
• Act as a role model to other Team Members and always presents oneself as a credit to JACK and encourage others to do the same.
• Meet the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Ensure fair treatment and satisfactory work environment by providing advisory services, interpretation, and consistent application of company policies, procedures, and practices.
• Develop measurement systems and conduct analysis to ensure TR programs are meaningful and provide an appropriate business impact.
• Create a successful TR team through effective performance management and identifying, developing and retaining high potential team members.
• Responsible for being conduit between union and property.
• Oversee all aspects of labor relations to include, but not limited to, union notification, union negotiations, reporting and addressing grievances.
• Establish and endorse the business objectives, ethics and values of JACK Entertainment in accordance with the Code of Business Conduct.
• Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Create a compliance culture within the organization and foster an environment where Team Members feel comfortable reporting potential violations or misconduct.

Education & Experience Requirements

• College degree in Human Resources, Business Administration, or related field preferred.
• 4 to 5 years in HR experience or equivalent (preferably in the Hospitality, Entertainment, or Casino industry).

License Requirements

• Must be able to obtain and maintain an Ohio Lottery Commission (OLC) Non-Gaming Employee License.

Education : BachelorsExperience : 4 years: HR experience or equivalent (preferably in the Hospitality, Entertainment, or Casino industry).

Company Name: JACK Entertainment

Salary:

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