Service Designer – Softthink Solutions Inc

Title of the Job: Service Designer

Location: Washington DC

Job Description: Benefits:

• 401(k)
• 401(k) matching
• Competitive salary

● Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.
● Minimum Bachelor degree in service design, business design or a related design discipline.
● 5+ years of experience in service design, user experience design, or related fields
● 7+ years of combined professional service design, CX, and/or UX experience.
● Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope
● Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions
● Strong understanding of current quantitative and qualitative user analysis techniques
● Ability to use web analytics to understand user flows, behaviors, and burden.
● Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
● Ability to draft user flows from start to finish with technical input
● Ability to create and evaluate low-fidelity versions of their ideas before implementing them
● Ability to bring relevant people together to help them understand the user’s goal and establish a common goal.
● Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
● Analyze research data identifying and generating meaningful insights and behavioral patterns.
● Work closely with visual designers contributing to the improvement of the design quality and final user experience.
● Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
● Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
● Strong background in service and strategic design.
● Strong skills in conducting and synthesizing research, insights and findings.
● Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
● Skills in visual and interaction design as well.
● Prior portfolio showcasing design solutions and strategic approaches.
● Ability to facilitate workshops and set design sprints
● Knowledge of agile approaches and techniques.
● Ability to communicate effectively with different audiences.
● A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
● Attention to details and organizational approach.
● Ability to understand the impact of technology on design deliverables.This is a remote position.

Company Name: Softthink Solutions Inc

Salary: $115000 per year

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