SENIOR SPECIALIST – HCLTech

Title of the Job: SENIOR SPECIALIST

Location: North Carolina

Job Description: DesignationSENIOR SPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)DWP-USS-SERVICE DESKQualificationB-TechExpected Date of Closure24-Dec-2024Employee GroupBusiness Line FTJobAdministratorJob Description (Posting).Role : Desktop Operations Manager Field Services
Language : Local Language and EnglishWe are looking for a on-site Desktop Operations Manager that will oversea the local desktop operations function and co-manage relationship with our clientPrimary responsibilities are :Desk side Support Management
Manage Team that provide Incident Management, Request Services to our clientSLA Management including Incident and RequestsOversee Local desktop operations (Productivity, queue management, escalations, aged tickets, shift coverage, incident/request validation, general quality, Asset Tagging and Inventory Management, Productivity )Vendor Management
Customer Relationship Management
Regular meetings with Team and Client
Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.Provide leadership to the Desktop Support Team including coaching as requiredReporting and MISAssist with scoping small/mid sized projects and overseeSkills, Experience and Qualification RequiredBusiness Skills:Ability to interact with staff/customers so as to ensure that the service is polite, efficient and responsive as the contract requiredTo work through issues analytically to a successful conclusionAbility to communicate at different levels within the organization,Understanding of Financials, including cost control, project revenue/costsPersonal SkillsSpeak Local Language and English Language. Any other European Languages are an advantageStrong customer service and team management skillsAbility to manage/motivate people and teams,Must be detail oriented and self-motivatingStrong Written and Verbal Communication Skills at senior level,Relationship Management internal and external customers, Flexibility, Presentation Skills and Team SkillsFlexibility with respect to time client deliverables need to be met with a Can do attitudeExcellent problem solving / quantitative/ analytical skillsAbility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levelsMust be detail oriented and self-motivatingAbility to write business cases and justification documents, Ability to manage multiple work streamsOwnership and Drive, Ability to make difficult decisions, Multi Tasking, Ability to Prioritise, Working Under Pressure, Impartial Working on behalf of ClientsTechnical Skills:Excellent understanding End User IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone and industry wide operating systems and applications i.e Windows 7Detailed understanding of IT Infrastructure in a Corporate Environment Server/Network/DatabaseStrong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7, MS Office, Outlook etcLocation of work will be the client offices in the Barcelona.Minimum Qualification and Experience8 years End user computing experience , with at least 3 years in a management role leading a team(s)Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting toolsExposure to Finance i.e Budget Control, Project Pricing Proposals.ITIL professional will be preferredIdeal candidate would have exposure to project management (desktop deployment, migration projects)Ideal candidate would be expected to have a 3 years experience of IT Infrastructure in a corporate environmentIdeal candidate will have previous vendor management experienceIdeal candidate would be expected to have a 3 years experience of Troubleshooting

Company Name: HCLTech

Salary:

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