Reinsurance Relationship Manager – Collections – Gallagher

Title of the Job: Reinsurance Relationship Manager – Collections

Location: Nashville, TN

Job Description: Job Description:IntroductionJoin us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you’ll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewJoin Gallagher Re as a key liaison between our organization and leading reinsurers, ensuring effective communication and resolution of complex queries or escalations from Business Units (BUs), Client Service Advocates (CSAs), Reinsurer Account Controllers (RACs), and reinsurers.This role focuses on delivering timely cash settlements aligned with Gallagher Re’s Service Level Agreements, client contractual obligations, and U.S. regulatory requirements (including Schedule F compliance). Your efforts will minimize E&O risks while enhancing overall client satisfaction.Key responsibilities include managing the collection of outstanding balances from domestic reinsurers on active U.S. client accounts. Success in this role requires fostering and maintaining strong relationships with reinsurers and internal stakeholders such as CSAs, RACs, Claim Technicians, and Client Services.
How you’ll make an impact

• Manage the collection of open balances, cash calls, aged balances, and statement of offset funds, ensuring compliance with contractual and statutory requirements for Gallagher Re Inc.’s U.S. live business.
• Build and sustain productive, dynamic relationships with reinsurers to address and resolve issues and queries promptly.
• Coordinate with and provide updates to senior management and Client Service Advocates (CSAs) on service-impacting issues.
• Collaborate closely with the Mumbai U.S. team leadership and Reinsurer Accountants to maintain strong working relationships.
• Conduct weekly meetings with CSAs and monthly reviews with senior management to discuss aged balances and outline steps for timely collections.
• Identify opportunities to improve processes and assist with their implementation when applicable.

Communications & RelationshipsInternal:

• Daily contact with Client Service Advocates, Reinsurer Accountants, Client Accountants, Technical team, and Operations, where applicable, to discuss and help resolve any issues which may impact Gallagher’s ability to meet client settlement terms, Service Level Agreements, contractual terms, and US regulatory requirements tied to Schedule F.
• May require travel to Ipswich, UK and Mumbai, India.

External:

• Contact with reinsurers (of live clients) to help resolve queries and facilitate transfer of funds to meet contractual and statutory requirements.
• May require travel to reinsurer offices.

About You

• Bachelor’s degree and 3 or more year’s client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• Able and willing to travel approximately 10% of the time.

Nice to Have:

• Superior and clear communication, with excellent verbal and written communication skills, to enable direct negotiation of challenging and difficult issues at all organizational levels
• Excellent negotiation skills
• Strong impact and influencing skills, including the ability to remotely influence others to meet agreed targets
• Clear understanding of escalation procedures and effective business communication routes
• Ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly
• Good working knowledge of internal and external processes
• Ability to identify opportunities for improvement of practices and procedures
• Experience of query and issue resolution
• Ability to use Microsoft Outlook, Word, Excel and PowerPoint to analyze and chase balances and communicate results

#LI-KF1
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

We value inclusion and diversityto review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Company Name: Gallagher

Salary:

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