Reconstruction Customer Service Representative – Servpro

Title of the Job: Reconstruction Customer Service Representative

Location: Charlotte, NC

Job Description: Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Who We Are: We are SERVPRO of Northwest Charlotte. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry.The Role:
Coordinate all aspects of the reconstruction division, including managing daily operations, scheduling project managers and subcontractors, construction job set-up, job contracts, billing process, and job management and tracking. Ensure a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in construction services.Primary Roles and Responsibilities

• Customer Satisfaction
• Assist with customer service and management of the customer experience.
• Monitor and ensure client requirements are followed.
• Assist with scheduling all warranty activities.
• Project Initiation
• Enter lead/jobs into the operating system and make sure all information in the project is correct.
• Schedule PM initial visit with customer.
• Educate customers on process.
• Review and validate project file documentation.
• Project Planning
• Confirm with PM project scope of work is complete.
• Maintain customer and client communications.
• Support PM ensuring customer and client agreement on scope and estimate.
• Ensure all paperwork is complete with customer and client.
• Ensure estimates are distributed to all necessary parties.
• Interface with Subcontractors for availability.
• Sign up new Subcontractors and maintain insurances and licensing.
• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
• Project Execution
• Run weekly WIP meetings with follow up notes.
• Update project schedule and timeline.
• Assist identifying and qualifying resource providers.
• Validate completed PO documentation.
• Update contract status with change orders and keep customer and client advised.
• Maintain Work-in-Progress (WIP) report.
• Maintain internal and external communications.
• Maintain communication log.
• Prepare project reports.
• Upon project completion review file documentation and update as necessary.
• Manage collections activities.
• Perform project close-out.

What You Must Have:

• Three or more years of administrative, organizational office-related experience.
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
• Knowledge of or ability to learn new software, including Xactimate and other restoration proprietary software.
• An absolutely strong work ethic, high energy, and the drive to go the extra mile to achieve excellence.
• A low drama threshold. We are here to enjoy each other and our work, not create problems.
• That positive team attitude! We work hard and we have fun doing it.
• The desire to learn, grow and develop your knowledge and skills.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to maintain a consistently courteous manner and tone of voice.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast-paced, team-oriented office environment.
• Ability to complete an acceptable background check subject to applicable laws.
• QuickBooks experience a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

The Rewards:As a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. All of this with the continuing opportunity to learn valuable new skills and earn more.

Company Name: Servpro

Salary: $25 – 35 per hour

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