Plumbing Service Manager – JH Kelly

Title of the Job: Plumbing Service Manager

Location: Seattle, WA

Job Description: JH Kelly is Hiring an ExperiencedPlumbing Service Managerto join our Service team in Seattle, WAAbout Us: Celebrating over a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a recognized industry leader. With offices in Vancouver, Longview, Seattle, Bellingham, Washington, and Milwaukie, Oregon, we specialize in commercial and heavy industrial projects. Our exceptional team, honored with national safety and quality control awards, thrives in a dynamic and family-oriented work environment. Explore our legacy, projects, and opportunities atSummary: The Plumbing Service Manager for JH Kelly’s Seattle location is responsible for overseeing the operations within the Plumbing Service Department, managing field crews, coordinating jobs, biding plumbing service work, organizing execution of work with dispatchers, supervising field foreman, and ensuring safety protocols are followed. The Plumbing Service Manager is part of the Service Team and is responsible for providing excellent internal and external customer support through various administrative support tasks and responsibilities.The standard schedule is Monday-Friday, 7:00 am to 3:30 pm.Salary Range: $102,000 – $144,000 (DOE), FLSA Exempt.Key Responsibilities:

• Oversee daily Service Plumbing operations, including service work by technicians, bidding plumbing service work, and ensuring deliverables meet customer needs in a timely fashion.
• Supervise field foreman and field crews, providing guidance and support as needed.
• Implement and enforce safety procedures to ensure a safe working environment.
• Prepare and propose plumbing service work or projects, ensuring accuracy and timeliness.
• Work with the billing team to ensure jobs are completed on time and within budget.
• Work with the dispatch team to assist with the coordination of deliverables and service work.
• Answer incoming phone calls from the field – assisting as necessary.
• Represent the Plumbing Service Department at internal operational meetings, project kick-off, and site visits.
• Notifying dispatch and warehouse team of material being ordered for project work.
• Promote and lead by example teamwork and customer service when interacting with internal and external customers
• Perform general office tasks to keep the Plumbing Service Team organized and on track, communicating work in progress with the service team.
• Coordinating Job mobilization and demobilization efforts with service dispatch and field crew, duties include but are not limited to

• Ordering parts for plumbing service projects on won bid jobs
• Coordinating and performing job walks for new plumbing service work
• Help coordinate Plumbing Service Projects with Plumbing field crews and dispatchers
• Job review on completion of plumbing service calls or project work
• Communication with the service team and customers promptly and professionally, providing exceptional customer service.
• Perform additional tasks as required

Relationships:

• Maintain proactive and positive relationships within the JH Kelly team, service technicians, and management, including shop and field craft personnel.
• Foster positive relationships with customers, customer representatives, vendors, and suppliers.

Experience / Qualifications:

• High School Diploma or equivalent
• Prior experience in Plumbing Service and Service work, the level of which is likely attained with 10-15 years of related work experience
• Proficiency in MS Office tools including Word, Excel, and Outlook
• Must have a valid driver’s license & clean driving record
• Familiarity with the Washington Plumbing code and applicable laws
• Experience proposing and bidding work
• Experience in safety regulations and best practices in Plumbing Service operations.
• Service Plumbing field experience preferred
• Physical ability to walk job sites, climb ladders or stairs, sit or stand for long periods.

Necessary Skills:

• Proven ability to quickly build relationships with customers via the phone and/or email
• Demonstrated excellence in customer service, organization, planning, and communication skills
• Sense of urgency in work operations
• Reliable with a strong attendance history
• Time management/prioritization
• Innovation problem solver
• Adaptable to Change
• Collaborative and team-oriented
• Self-directed and motivated
• Comfortable in a fast-paced environment
• The ability to work collaboratively and professionally with coworkers
• Ability to drive a vehicle/ truck
• Must have a valid driver’s license.

Physical Requirements:The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to safely lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision and Distance vision.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to sit; walk; stand and use hands to finger, handle, feel or climb.

Why Join JH Kelly?

• Opportunity to work with cutting-edge technologies and make a significant impact.
• Competitive salary and benefits package.
• Collaborative and inclusive company culture.
• Ongoing learning and development opportunities.
• Career growth potential within a rapidly expanding organization.
• A commitment to innovation and excellence.

Benefits Package:

• Compensation: $102,000 – $144,000 (DOE), FLSA Exempt.
• Annual Performance Bonuses.
• Profit Sharing.
• Comprehensive Medical/Vision/Rx – Dental/Ortho coverage (JH Kelly pays 87.5% of total premiums).
• Paid Vacation (PTO model) and Holidays.
• 401K with a 50% company match of the first 6% employee contribution.
• Life Insurance, AD & D, STD & LTD – paid 100% by JH Kelly.

Join us on this exciting journey! Apply now and become a part of the JH Kelly legacy.

Company Name: JH Kelly

Salary: $102000 – 144000 per year

Apply for the job!