Manager Field Operations – Lumen Technologies

Title of the Job: Manager Field Operations

Location: Memphis, TN

Job Description: About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Enterprise Field Manager at Lumen is accountable for the delivery of customer and network equipment, services, and products, ensuring service assurance and the protection of fiber assets. This role requires driving positive outcomes through independent management of a high-performing team, overseeing facilities, as well as OSP and ISP networks. The manager is responsible for collaborating with other organizations and customers to achieve these goals. The ideal candidate will possess strong leadership skills, a sense of responsibility, and the ability to reinforce a positive culture within the team. Active support of the community to strengthen Lumen’s brand is also a key component of this role. The position reports directly to the Director of Enterprise Field Operations.Location and Schedule

• Its primary location is Memphis, TN overseeing remote teams in Arkansas, and Northern Louisiana.
• Regular hours are Monday through Friday (8:00 am to 5:00 pm CDT/CST), Managers are expected to be available after hours in the event of an emergency.
• Execution of the role will require after-hours support, and on-call as needed.

The Main Responsibilities

• Manage a high-performing team to achieve positive outcomes; provide leadership and motivate the team.
• Build and maintain a positive culture through teamwork, trust, and transparency.
• Oversee ISP/OSP plant equipment, customer and network equipment, and circuit installations, ensuring quality, productivity, and efficiency.
• Collaborate with internal organizations and teams to ensure activation, testing, design, facilities, engineering, planning, and NOC tasks are performed to the highest standards for exceptional customer experience.
• Establish goals and metrics to drive efficiency and positive outcomes; set and monitor performance objectives and coach the team for positive results.
• Use metrics to analyze and identify process improvements and efficiencies.
• Manage employees, vendors, and contractors to ensure timely completion of work and financial responsibility.
• Handle budget management, time reporting, invoices, and expenses.
• Drive compliance with standards, policies, and processes.
• Grow and develop the team to support current products and business needs, preparing them for future challenges.
• Participate and lead in special projects and other duties as assigned.

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and experience, with typically 5-7 years related experience and 2+ years of previous manager-level leadership experience preferred.
• Positive attitude with a growth mindset; calm under stress and able to work in a fast-paced environment.
• Proactive individual who focuses on opportunities, improvement, and efficiencies.
• Exceptional communication skills, both written and verbal, with the ability to deliver presentations to executive levels; strong organizational, time management, and analytical skills.
• Financial acumen with the ability to manage Capital and Expense budgets.
• Ability to manage multiple simultaneous projects and demands while dealing with competing priorities and making informed decisions.
• Ability to commit and hold the team accountable to meet corporate goals and objectives.
• Demonstrated leadership and coaching skills, including coaching for improvement and to meet objectives and goals; ability to establish and enact Strategic and Tactical plans.
• Proficient in Microsoft Tools (Excel, Outlook, Word, PowerPoint, and Teams) and able to use AI to improve efficiencies.
• Must have a valid driver’s license with a good driving record.
• Ability to travel to support customers, network, and team needs.
• Must be available 24/7 to support team and network emergencies.

CompensationThe starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.Location Based Pay Ranges$99,390 – $132,510 in these states: TNAs with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of yours application date.Requisition #: 335268Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :99390Salary Max :132510This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information We’re able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clickingPlease be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
12/21/2024

Company Name: Lumen Technologies

Salary: $99390 – 132510 per year

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