Fraud Prevention and Analytics Analyst – Golden1 Credit Union

Title of the Job: Fraud Prevention and Analytics Analyst

Location: Sacramento, CA

Job Description: TITLE: Fraud Prevention and Analytics Analyst
STATUS: Non-Exempt
REPORTS TO: Manager – Fraud Prevention and Analytics
DEPARTMENT: Fraud Prevention and Analytics
JOB CODE: 4369PAY SCALE: $69,400.00 – $71,000.00 AnnuallyGENERAL DESCRIPTION:Analyzes and interprets complex fraud reporting and transactional data to identify and mitigate fraud trends. Creates, tests and implements rules in various rules engines to minimize fraud losses in real time, using exceptional judgement that aligns with our Core Values. Manages and approves vendor responses to fraud incidents and trends. Prepares, analyzes, and summarizes results of complex reports for management’s reference in strategic development. Maintains expert level knowledge of fraud prevention industry tools and processes, to act as Subject Matter Expert (SME) for all credit union projects that require a fraud prevention perspective.TASKS, DUTIES, FUNCTIONS: * Create, test, and implement complex rules to decline fraudulent transactions or activity. Act as liaison with Vendor Risk Analysts to approve their suggestions and ensure rule strategy is consistent.

• Expert level analysis of transactions, verifications and fraud claim activity to identify common points of purchase and data breaches and determine opportunities to utilize rules engines to mitigate credit union losses.
• Utilize manual and automated processes to detect, verify and contact members related to potentially suspicious transactions and/or activity with a sense of urgency in a fast-paced environment.
• Responsible for Visa Risk Manager (VRM) queue, FICO fraud alerts and compromised account alerts, must be mindful of the member service experience around fraud blocks and both inbound and outbound fraud case calls.
• Subject Matter Expert (SME); has excellent analytical and decision-making abilities and demonstrates good judgment to regularly make independent strategy decisions and recommendations to protect the credit union and its members from fraud.
• Process travel plans, using knowledge of fraud systems and trends to carefully weigh the risk of fraud monitoring exclusion against potential declines and a poor member experience.
• Prepare quarterly, monthly, and weekly statistical reports and tracking of those reports.
• Works independently to identify, investigate, and respond to complex cases of unauthorized card usage, patterns, or trends that may suggest a card compromise or fraud event is underway and take immediate steps to mitigate losses to the credit union. Communicate decisions made, actions taken and results of action to management.
• Work at uncovering various internet-based cybercrimes including skimming and phishing, and respond accordingly to minimize losses, with reports to management, law enforcement, and recommendations to notify members as necessary.
• Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the card industry with the goal to reduce losses to the credit union. Prepare daily, weekly and/or monthly reports identifying industry fraud trends, internal trending and or potential fraud activities, as requested.
• Provides support to the Manager on department projects.
• Keep informed of changes or updates related to credit and debit card and real time payment regulations or procedures through emails, publications, online resources, and procedures changes.
• Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Complete courses/training related to department related certification programs with the intent to become a certified professional.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to position.
• Additional duties may be assigned as necessary to maintain daily operations.
• Complete courses/training related to department related certification programs with the intent to become a certified professional.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: * Effective oral and written communication skills required to assist other staff, constructively follow-up on escalated member inquiries, communicate clearly with management, and perform other related tasks.

• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as Laptop, VPN.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS: * INTERNAL: Leadership and staff of Card Operations, Fraud Services, Member Service Contact Center and Real Time Payments

• EXTERNAL: Members, other financial institutions, vendors, processors, and law enforcement.

QUALIFICATIONS: * EDUCATION: Successful completion of Associates degree in related field and /or equivalent work experience. preferred.

• EXPERIENCE: Seven years or more of financial institution loss prevention experience and card or digital fraud claim processing and analysis.
• KNOWLEDGE / SKILLS:

• Advanced knowledge of fraud dispute processes, including chargebacks and real time payments.
• Ability to analyze and communicate regulation updates to team.
• Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment.
• Strong oral and written communication skills, advanced knowledge of Windows environment, knowledge of Credit Union and Visa/Mastercard and digital payments products, services, policies, and procedures.
• Strong sense of ethics and professionalism.
• Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments.
• Advanced Excel and Access skills required.
• Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment.
• Excellent communication skills to interact with senior leadership and foster vendor, peer and industry contacts.

PHYSICAL REQUIREMENTS: * Prolonged sitting throughout the workday with occasional mobility required.

• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES / CERTIFICATIONS:Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Credit Union Compliance Expert (CUCE) desired.REV. 6.29.2023

Company Name: Golden1 Credit Union

Salary: $69400 – 71000 per year

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