Customer Support Specialist (Housing) – Trigyn Technologies

Title of the Job: Customer Support Specialist (Housing)

Location: Brooklyn, NY

Job Description: Trigyn’s direct government client has an immediate need for Complaint Specialist in Brooklyn, NY. The particulars of the opportunity are below:Description:
Reporting to the Contract Manager, the Complaint Specialist’s responsibilities will include, but are not limited to, the following:

• Interview applicants, request pertinent documents, and determine eligibility for Tenant Based, VASH, Project Based and RAD Project Based vouchers.
• Conduct sex offender, criminal background checks and other related verifications for the applicant (i.e., WMS, HUD EIV former and existing tenant search, SAVE)
• Brief all Project Based applicants on the program.

• Review Eligibility SR and case to ensure information is accurate and required documents are uploaded.
• Review documents and complete Lease Up processes for Tenant Based, VASH, Project Based and RAD Project Based rentals.

• Create building profile and units in Siebel.
• Prepare rental packages and cover letters for scanning.
• Check for rent reasonableness, building code violations, HPD violations, 40% rule and banned owners.
• Complete related verification searches
• Create and process payment adjustments.

• Conduct Informal Conferences and Informal Reviews.
• Communicate with applicants, tenants, landlords and outside agencies to expedite the application and rental processes for the HCV and PB programs.
• Report system issues and suggest enhancements to improve operations.
• Gather and evaluate information to resolve issues and complaints.
• Respond to emails, Information requests and correspondences accurately and in a timely manner.
• Establish effective working relationships with internal and external customers.
• Train onboarding staff.
• Perform related duties as assigned.

The Complaint Specialists will require the following skill sets:

• Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions including the Department of Housing and Urban Development (“HUD”) rules and regulations
• Extensive knowledge of the Siebel database, or experience using another database system.
• Proficiency in Word, Excel Outlook, and other database systems.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Exceptional customer service skills, professionalism, and proper email etiquette
• Excellent detail-orientation and follow up skills.
• Ability to manage multiple priorities and demands; analyze situations, identify problems, and offer solutions.

Daily Duties:

• Review documents and process eligibility or rentals
• Interview Applicants
• Communicate with applicants, tenants, landlords and outside agencies.

NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.For Immediate Response call 732-876-7631, or send your resume to [email protected]Trigyn-8181TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

Company Name: Trigyn Technologies

Salary:

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