Commercial Field Technician – Omni Fiber LLC

Title of the Job: Commercial Field Technician

Location: Perrysburg, OH

Job Description: Commercial Field TechnicianOmni Fiber provides a variety of perks and benefits:Compensation

• Competitive Pay
• 401(k) with Employer Matching Contribution up to 4%
• HSA enrollment option with Employer Contribution
• Monthly internet and cell phone allowances

Time off

• Company Paid Holidays (8 days)
• Floating Holidays (3 days)
• Paid Time Off (15 days)

Benefits

• Medical, Dental, and Vision
• Life Insurance
• Disability Insurance

About the position:
The Commercial Field Technician will be directly involved with operational support of
ethernet, and voice services delivered to Enterprise, SMB, and MDU locations.What you will do:

• Install and verify configurations in customer-premise NID, routers, switches, and

phones. * Service validation testing including network stress and reachability for Internet,Ethernet, and Voice/VoIP services * Diagnose, repair, replace faulty NID’s, routers, switches, phones, cabling, andcircuit components. * Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioningissues across the carrier ethernet network. * Troubleshoot and repair IP routing and connectivity issues.

• Diagnose and repair fiber and optical CWDM/DWDM last mile components, verify fiber operability using OTDR and light meters.
• Perform customer advocacy and own the customer’s service issue. Drive resolution

through partner organizations. * Display empathy and maintain professionalism while handling difficult customersituations. * Assist with maintaining and updating facility records.

• Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
• Operate company vehicle/equipment safely and professionally.
• Perform on-call rotation duties after regular business hours.
• Ability to communicate technical information to non-technical people.

Your experience:

• Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
• 2 years of fiber optic testing experience preferred.
• Read and update inventory systems, network diagrams and all on site labeling.
• Experience using an OTDR, and light meter.
• Familiar with carrier ethernet saturation, frame-loss, and other quality testing protocols.
• Fiber optic troubleshooting experience.
• Experience with VoIP and customer alarm systems.
• Multi Dwelling Unit Experience, Enterprise customer experience.
• Able to use Microsoft suite of applications including word, excel, and power point.
• Skilled in basic telephony and computer equipment.
• Familiar with aerial drop/cable installation, mechanical terminations, and testing

Qualifications:

• Strong collaboration skills working cross functionally.
• Strong troubleshooting analytical skills to quicky isolate and resolve service

impacting issues. * Business fiber installation experience would be preferred.

• Fantastic customer service skills and professional attitude.
• Ability to remain calm under pressure.
• Project Management is preferred but not required.
• Possess and maintain a valid state driver’s license and acceptable driving record.
• At times work in small, confined spaces or aloft (up to 28 ft.)
• Be available for overtime, emergency callouts and holiday work as needed for

maintain customer business operations. * Ability to identify wire and cable colors.

• Physical ability to work from a kneeling or standing position for long periods.
• Ability to read prints and assist with redlines/construction drawings.
• Ability to lift and move up to 80 lbs
• Weigh less than 285 lbs since this is required for ladder safety.
• Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certifications

preferred) * Cisco CCNA or CCNP certifications preferred.

• Fiber optic training certifications preferred.

Company Name: Omni Fiber LLC

Salary: $23 – 28 per hour

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