Business Operations Solution Associate, Monetization Strategy & Operations – TikTok

Title of the Job: Business Operations Solution Associate, Monetization Strategy & Operations

Location: New York City, NY

Job Description: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok’s advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.The high performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok’s advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.What You Will Do:
– Support the SMB North America and Latin America business through efficient & future proof operations, by translating business priorities into operational levers.
– Apply critical problem solving skills to identify issues in business processes & systems, propose solutions and drive change. Partner with global/cross-regional MSO team members or work independently on these projects.
– Help the sales team understand how to navigate a complex CRM system and handle day-to-day escalations and troubleshooting of system operation issues. Develop subject matter expertise to support sales requests & approvals with speed & accuracy.
– Develop operational metrics and reporting to unlock insights and analyze operational success and pain points.
– Own communication and maintain cross-functional relationships (with sales, product, finance, legal etc) in order to bridge any process and system gaps.
– Leverage tools & systems to scale impact. Drive adoption through training, documentation & automated solutions.
– Provide guidance and enforce company policies and processes.Qualifications:Minimum Qualifications:
– 2+ years of experience working in a fast-paced environment; experience in digital advertising is a plus but not a must
– Bachelor degree is a minimum, preferably in a quantitative field.
– Proven record of challenging the status quo, intellectual curiosity, and a desire to consistently improve oneself.
– Strong communication, interpersonal, and presentation skills and a “can do” attitude.
– Proficiency in Microsoft Office and Google products (specifically Excel and Google Sheets).
– Base location: New York, Austin, San JosePreferred Qualifications:
– Ability and appetite to learn quickly and meet tight deadlines without sacrificing output quality.
– Ability to evaluate problems from multiple perspectives and apply critical thinking skills.
– Familiarity with major sales CRM platforms (i.e. SalesForce, Insightly, Boostr, etc.), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms (i.e. Google Ads Manager, Facebook, Snapchat, etc.) is a plusTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Company Name: TikTok

Salary:

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