Administration – Problem Resolution Coordinator – TalentBurst

Title of the Job: Administration – Problem Resolution Coordinator

Location: Pittsburgh, PA

Job Description: Job Title: Administration – Problem Resolution Coordinator
Location: Pittsburgh PA
Shift/Time Zone: 8am-4:30pm
Duration: 4+ Months extendable contractJob Description:
Basic Purpose:

• The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues regarding processing and testing laboratory specimens.
• Collaborate with various departments including, but not limited to, Specimen Processing, Referral Testing, and technical departments to research and resolve issues, expedite specimen testing and result reporting.

Duties and Responsibilities:

• Review Test in Question orders from physicians
• Handles specimens for retrieval, banking, add-ons, pending lists
• Data analysis
• Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

Education Preferred:
Associates degree required; BS preferredWork Experience:

• Medical background preferred which includes medical terminology applicable to a clinical laboratory
• Previous data/analytics experience

Physical and Mental Requirements:

• Able to sit or stand for long periods
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a fast-paced, production environment

Other:

• PC skills in Excel and Word applications with ability to extract and analyze data
• Maintains composure while working under pressure
• Always reflects good judgment when determining what action to take when resolving problems
• Adheres to *** core values, safety and compliance policies and procedures
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and be able to change.

TB_HC

Company Name: TalentBurst

Salary:

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