Customer Service Representative – bet365

Title of the Job: Customer Service Representative

Location: Denver, CO

Job Description: Who we are looking forNever Ordinary. Are you interested in the fast-paced and growing sports gambling industry?We’re seeking ambitious Customer Service Representatives to join our US team. This is not just a job; it’s a career opportunity where your growth is our priority, supported by our promote-from-within culture. Imagine working in an environment where every day brings new challenges and opportunities to excel, all while being surrounded by a team as passionate about success as you are.
Join our Customer Service team at our new US headquarters in downtown Denver!This full-time position requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. We’re committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days’ off annually, bonus, on-site fitness facilities, and more.Preferred skills and experienceStrong individual and team collaboration skills.Exceptional verbal and written communication abilities.Keen listening skills.A passion for delivering outstanding customer service.Eagerness to expand personal knowledge and skills.Meticulous attention to detail.Proficiency in multitasking within a fast-paced environment.Innovative problem-solving capabilities.Efficient typing, literacy, and numeracy skills. Read more Read lessMain ResponsibilitiesEnsuring a positive experience for our customers.Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.Communicating with customers via live chat , telephone, and email effectively and efficiently.Resolving customer requests and complaints in a timely and polite manner.Conducting internal tasks to improve customer perception of our platform.Demonstrating a thorough understanding of policies, procedures, and licensing requirements.Advocating for responsible gaming. Read more Read lessWant to become part of the team?The benefits of working with usBonus SchemesRecognition for your performance and hard work.Employee Assistance ProgrammeSupporting the wellbeing of you and your family.Health InsuranceReassurance for your health and wellbeing.Life AssurancePeace of mind for your family in any eventuality.Income ProtectionYour income is protected, just in case.Life Events and Long ServiceTo celebrate your big occasions, dedication and hard work.Retirement PlanHelping you prepare for later life.Still not found what you’re looking for?Apply nowFill in your contact details belowFull nameEmailPhone NumberJob ReferencePlease upload the following documentsSupported file formats:.doc, .docx, .pdfThe file size cannot exceed 7MB.
The file name cannot include any special characters and/or empty spaces.Upload CVUpload Cover LetterOr write your cover letter belowBy submitting your application you are agreeing to share your personal data with us in accordance with our . Submit ApplicationSorry, there has been an error submitting your applicationAlternatively, you can email your application toWe have received your applicationThank you for applying for one of our vacancies, we will review your application and should be in touch with you within the next 14 days.

Company Name: bet365

Salary: $22.4 per hour

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