Education Coordinator – Walt Disney World Resort

Title of the Job: Education Coordinator

Location: Lake Buena Vista, FL

Job Description: About the Role & TeamThis is an hourly role supporting the activities of the Guest Animal Experience Education team at Disney’s Animal Kingdom, Disney’s Animal Kingdom Lodge, and/or Epcot, and off-property within the local community. As an Education Coordinator you will assist managers in training, assessing, mentor, scheduling, and supervising a team of frontline Education Cast Members. You will coordinate the day-to-day operation of animal and nature-based guest experiences, including day guest experiences and revenue generating tours. You will partner effectively with managers and fellow Guest Animal Experience Education Coordinators to develop educational experiences crafted to promote wildlife and conservation awareness and action messaging while maintaining a structured and flawless operation for both Cast and Guests.You will report to the Education Manager.What You Will DoCoordinate all aspects of guest experiences at Disney’s Animal Kingdom, Disney’s Animal Kingdom Lodge, and/or Epcot, and off-property within the local communityTrain and mentor a team of frontline Education Cast Members supporting guest experiences and ensure all vital materials are available and show readyFulfill all the functions and responsibilities of the frontline Education Cast MembersPartner with Education Managers on design, implementation, and maintenance of content and training materials, research the most up-to-date information regarding animals and conservation topics, and act as a liaison with park and resort partners to ensure flawless experiencesAct as a positive role model for all Cast and GuestsRequired Qualifications & SkillsMinimum six months of Walt Disney World experienceAbility to excel in an extremely dynamic, fast-paced, diverse and team-oriented environmentProven strong Guest Service skills, with a focus on The 5 Keys BasicsAbility to walk/stand for long periods of time outdoors on uneven terrain and in all weather conditionsAbility to lift 50 poundsFlexible work schedule including nights, weekends and holidaysA valid US driver’s license for a minimum of 5 years and ability to acquire a FL driver’s licenseOperating a company vehicle, including a 15-passenger van and mini-busAbility to successfully complete Basic First Aid and CPR trainingStrong presentation skills & ability to present information to guests in an informal settingDemonstrated strong conservation and environmental knowledge, with the ability to appropriately message to all guestsOrganizational and time management skills with attention to detailComfortable with coaching others, mentoring and partnering skillsComputer proficiency and willingness to learn new software applicationsPreferred QualificationsExperience with training and developmentExperience supervising others in a professional work environmentExperience conducting informal education programsSolid problem solving and decision making skillsDedication towards teamworkIn depth knowledge of individual learning styles and preferencesExperience working in a zoo, aquarium, or nature centerProficient in multiple languagesPreferred EducationBachelor’s degree in Education, Environmental Education, Biology, Marine Biology, Zoology, Horticulture, or a related fieldAdditional InformationBenefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits#DXMedia

Company Name: Walt Disney World Resort

Salary:

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