Behavior Specialist, Adoption Center – ASPCA

Title of the Job: Behavior Specialist, Adoption Center

Location: New York City, NY

Job Description: Summary:Do you speak cat and dog? Are you inspired by the idea that animals in the shelter deserve the chance to learn and find homes? Want to be part of the team making that happen?A role as a Behavior Specialist at the ASPCA Adoption Center will provide the right person an opportunity to work alongside our dedicated and talented Behavior team. You will play a primary role in providing safe, high quality scientifically based behavioral support for dogs and cats from intake through outcome in accordance with protocols and guidance from our Behavioral Sciences Team (BST). This position performs the hands on, daily work with dogs and cats including: the creation and use of behavior modification protocols to increase adoptability and improve quality of life; enrichment strategies to reduce stress; progress-tracking procedures; incorporating teaching and coaching of staff and volunteers in daily operations and working with adopters to ensure the transition from shelter to home is smooth. You’ll be part of a high-performing team working in a fast-paced, dynamic environment providing care for +/- 3,000 at-risk pets per year in a role that champions and works with felines and canines equally and enthusiastically.The Adoption Center currently provides shelter and adoption for five groups of animals:

• Animal victims of cruelty and neglect brought to us by the NYPD
• Animals brought to us through our community engagement team
• At-risk underage kittens and other medically-compromised stray animals
• Animals surrendered by their owners
• Animals transferred in from shelter/rescue partners

To succeed in this role the Behavior Specialist (the Specialist) will have a deep knowledge of animal behavior and will be passionate about teaching others; a passion for people AND for animals will be necessary for success in this role.Responsibilities:Job responsibilities Include but are not limited to:Animal Behavior and Welfare – 50%

• Implement and sustain behavior modification and enrichment for all populations of animals in the Adoption Center
• Participate in and provide information to managers to support daily Medical/Behavioral/Sheltering (MBS) rounds
• Work on the floor to conduct daily behavior modification and treatments, oversee and adjust enrichment plans, make housing adaptations as needed, answer questions, and ensure deep understanding of and compliance with Adoption Center operations
• Utilize multiple databases to ensure that animal records are complete and up-to-date, including but not limited to treatment notes and tracking procedures, adoption recommendations, adoption consultation notes, foster consultation notes, behavior observation reports, and adoption follow –up notes.
• Hold animals as needed and requested for medical exams/procedures using Fear Free® techniques
• Support adoption matchmaking consults for animals identified as needing particular and/or additional behavior support in the home
• Provide a welcoming, efficient and conversation-based approach to the adoption experience, presenting animals enthusiastically and objectively to prospective adopters, highlighting their attributes and challenges equally
• Recommend animals who may benefit from foster care; ensure foster providers are provided clear, actionable guidance on what to observe behaviorally and are instructed on how to support behavior modification and environmental management in a home setting to aid in future placement
• Participate in timely adoption follow up support via email, phone and in-person
• Work closely with animals who are behaviorally and/or medically compromised; participate in euthanasia decision making
• As needed deploy with the Behavioral Sciences Team (BST) for week-long rotations
• Assist the Community Engagement team in the field when additional behavior support and/or handling is requested
• Be trained and prepared to respond at all times to animal related panic alarms

Teaching and Coaching – 50%

• Train and coach staff and volunteers in low-stress handling techniques and safe management of behavioral challenges
• Create, schedule and teach direct care teams safe, low stress handling; body language; defensive handling; enrichment and recognition of stress; provide regular coaching to help staff continually improve skills
• Train staff and volunteers in the use, purpose and delivery of a variety of daily enrichment experiences
• Supervise and coach staff and volunteers, when appropriate, in assisting with behavior modification plans
• Stay up-to-date on BST protocols to inform SOPs and training for staff & volunteers
• Work alongside Behavior managers to innovate, share new ideas and build SOPs and materials to support the successful placement of behaviorally challenged dogs and cats.
• Assist in providing in-home training consultations to adopters and Community Engagement clients, as needed
• Provide a welcoming environment for staff and volunteers to learn and build their skills, treating each individual as a valued member of the team

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications:

• Strong feline and canine handling skills with an emphasis on low stress handling
• Ability to thrive in a physically demanding role handling strong, energetic and sometimes fractious animals with calmness and ease
• Ability to walk, bend, lift, climb stairs and walk multiple dogs per day
• Consistently maintains a positive attitude; treats both animals and people with respect
• Strong team player; a “people person” who enjoys collaboration
• Strong problem-solving abilities; likes to troubleshoot and find solutions when facing challenges

Education:

• CPDT-KA or equivalent certification (preferred)
• Fear Free® certified, or within 30 days of employment (required)

Additional Information

• Weekly schedule includes at least one weekend day
• Some evenings and holidays are required
• Position will require occasional schedule flexibility to accommodate the needs of the Adoption Center

Compensation and benefits:Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.The target hiring range for this role is $34.62-$37.02.For more information on our benefits offerings, click .Stay Connected – Join Our Talent CommunityIf you are interested in joining our team but do not see a position listed that fits your experience or interests, please and stay connected to future opportunities with the ASPCA.Qualifications: See above for qualifications details.Language: English (Required)Education and Work Experience: High School Diploma (Required)Experience designing and teaching classes preferred, Experience in an animal shelter or similar field preferred, Familiarity with adult learning principles and teaching adults preferred, Familiarity with computers, software, databases & electronic communications preferredOur EEO Policy:The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).

Company Name: ASPCA

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