Presales Solutions Engineer – Cisco – SHI International Corp.

Title of the Job: Presales Solutions Engineer – Cisco

Location: Somerset, NJ

Job Description: Job SummaryThis Presales Solutions Engineer – Cisco will support the entirety of SHI’s Sales and Engineering departments, providing estimates, deals, consultation, design and support for Cisco Solution Requests.This position reports to the Lead Presales Solutions Engineer – Cisco.About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

ResponsibilitiesIncluding, but not limited to:

• Architect and design Networking, Security, Data Center and/or other emerging Cisco solutions with supporting technologies.
• Collaborate with sales team to identify, gather requirements for solutions, and build essential Bill of Materials.
• Create Deal Registration within CCW as required by management.
• Utilize and Learn SHI and Cisco’s Tools to complete job responsibilities (i.e SHI’s CRM, CCW, etc…)
• Partner with other solutions engineers, system engineers, architects and technical specialists across different organizations and Sales teams in a pre-sales technical role across SHI business segments.
• Provide leadership and mentorship to others in the Solution Specialist roles.
• Support CiscoSA Team Solution Specialists and other Solutions Engineers as needed.
• Manage queue requests and internal escalations from Technical Specialists and other Solutions Engineers
• Conduct training and technical workshops for internal teams as needed.
• Attend and deliver training for assigned architecture regularly.
• Perform Cisco Demos per architecture alignment.
• Perform End User Scoping and Discovery Calls
• Implement complex competitive OEM configuration flips (Comparable bids)
• Campaign partner event/initiative support (Call Blitz, Go Campaign, etc.)
• Assess and recommend appropriate incentive programs that align with proposed solutions.
• Stay current on Cisco’s solutions and road map by attending VTs, VOEs, Partner Summits, and other industry events.
• Participate in any cadences with the external Cisco teams or internal teams as required by management.
• Act as a trusted advisor for all Cisco products and related technologies.
• Collaborate with all operational teams as needed to support the business.
• Join sales in customer facing calls to help gather customer technical requirements.

• Advise customers on the latest product offerings with a good understanding of the supported features.

• Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services.
• Conduct basic road-mapping conversations to identify EOL products.
• Provide pre-sales technical assessment then develop a proposal of estimates, deal registrations, consultation, and support around assigned partner and or bill of materials for a solution.
• Translate business needs into technology specifications and recommendations.
• Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members.

• Develop a working knowledge of strategic partner product sets and attain required certifications.
• Identify and promote our company’s Professional Services by being knowledgeable of our company’s Services portfolio.
• Assist company’s reps to create quotes that clearly outline benefits to customers to upgrade or replace equipment.

Qualifications

• Bachelor’s Degree or relevant work experience
• Minimum 5+ years technical presales experience
• Valid CCNA Certification(s) Required
• Inside or field sales engineering experience

Required Skills

• Desire to learn, self-teach, teach and mentor others.
• Ability to lead calls with a business outcome focus.
• Excellent organizational and time management skills.
• Proactive, driven, and positive work attitude.
• Excellent Customer Service skills.
• Proficiency in MS office tools – Outlook, Word, Excel, and PowerPoint

• Proficiency within SHI’s Tools – CRM (Case Management and Account Look up)
• Proficiency within Cisco’s Tools – CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer service hub

Preferred:

• Excellent organizational and time management skills
• Familiarity with Cisco CCW Portal is a must
• Proactive, driven, and positive work attitude
• Excellent Customer Service/support skills
• Previous experience in a corporate/professional work setting

Certifications RequiredIf the certifications are not currently held the successful candidate will be required to obtain and hold the following certifications within a short period of commencing the role: 6 Months.Required

• CCNA/CCDA Certification(s)
• Preferred

• CCNP Certification

Unique Requirements

• This position may require up to 10% travel for training, conferences, or other activities.

Additional Information

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Company Name: SHI International Corp.

Salary: $50000 per year

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