Global Operations Manager – Records – Beneficial Talent Source

Title of the Job: Global Operations Manager – Records

Location: New York City, NY

Job Description: Work for a global leader! We are seeking a Global Operations Manager – Records. This person will be customer-focused and customer-facing, be adept at recognizing and solving issues quickly, and have a Bachelor’s degree in a business-related field. If you would like more information, apply today for immediate consideration!Job description

• Plays a pivotal role in aligning record management processes with broader organizational goals.
• Works alongside Global Heads in formulating and implementing strategic initiatives that optimize practices, enhance security, and ensure compliance with regulatory requirements.
• Will provide client and team leadership and be responsible for facilitating all phases of operations and project work from concept to fulfillment.
• They are regarded by the client as a trusted expert for the agency side of the client’s business and will maintain and facilitate the client relationship as a strategic consultative partner.
• They lead the day-to-day management and optimization of projects and tools for the client, assess risk, determine goals, and are the key client contact for day-to-day communications and tasks.

Responsibilities:

• Oversee all account operations
• Act as primary point-of-contact for day-to-day client needs
• Organize and lead monthly and quarter business client meetings
• Lead day-to-day management and optimization of projects
• Maintain knowledge of and adherence to facility procedures, operations, and protocols
• Master and maintain knowledge of client’s business, competition, and latest industry news and trends
• Provide strategic operational improvements and facilitate execution
• Ensure all deliverable deadlines are met for all individuals and parts involved in the process
• Responsible for early detection of issues that may require escalation
• Management of vendor engagement and relationship
• Trains other employees as needed.
• Create and maintain operating procedures, identify effective avenues for consistency, and provide recommendations
• Learn and develop subject matter expertise in client services
• Provide a full range of staff management duties including interviewing, time tracking, employee relations, scheduling, performance management
• Coordinate roadmaps and plans across projects, programs, and teams to ensure coordination across the program

Qualifications

• Bachelor’s degree in a discipline related to the function of role with 5+ years of relevant experience
• Able to demonstrate the ability to solve more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Must be able to recognize anomalies and critical situations and respond appropriately
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers
• Deadline-driven, organized professional with exceptional time management and communications skills
• Strong reasoning and problem-solving skills
• Excellent communication (verbal and written) skills

Beneficial Talent Source is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or becoming an employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.#LI-RS1

Company Name: Beneficial Talent Source

Salary: $110000 – 120000 per year

Apply for the job!