Feedback Systems Analyst – Hennepin County

Title of the Job: Feedback Systems Analyst

Location: Minneapolis, MN

Job Description: DescriptionThe Digital Experience department is seeking a Feedback Systems Analyst to join their team. This position will play an important part in helping us understand, tell the story of, and improve the experiences of our community through people-driven, data-informed insights. This position will also play a key role in building and maintaining the infrastructure for an organization-wide closed-loop feedback system. An ideal candidate will have a strong background in digital analytics, reporting, and customer listening.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit .Location and hours:
This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th Street Minneapolis, MN 55487 and remote as job duties allow. Work hours are Monday through Friday, 8 a.m. – 4:30 p.m. with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About the position type:
This is a full-time, benefit-earning position.
This position is internally classified as a Planning Analyst, Senior.
Click to view the job classification specification.In this position, you will:

• Analyze and interpret data from various digital platforms and customer feedback listening posts to provide connected and meaningful trends and insights.
• Develop and deliver regular and ad-hoc reports and/or dashboards on experience metrics and trends.
• Build, manage, and refine system for capturing and analyzing community feedback across multiple listening posts.
• Create compelling data visualizations and dashboards to communicate insights to stakeholders at all levels of the organization.
• Incorporate feedback data into a baseline portfolio of customer journey maps that lead to taking meaningful actions. Identify and highlight opportunities for improving the community experience based on data analysis.
• Work closely with colleagues across the Digital Experience department.
• Provide necessary training and support to internal customers on using data collection tools, reporting processes, and listening and feedback systems.

Need to have:

• One of the following:

• Bachelor’s degree or higher in business administration, public administration, research methods, statistics, behavioral/social science, public health, computer science/MIS, management science, or urban/city planning and two years or more of related experiences.
• Related education and/or experience to total six years or more.

Nice to have:

• Experience:

• Working with Qualtrics and/or other survey/workflow tools.
• Working with digital analytics tools such as Sitecore Experience Analytics, Google Analytics, Qualtrics Digital Experience Analytics, Azure Analytics, Power Platforms (BI), and/or other digital analytics tools.
• Knowledge of:

• Data visualization including unstructured data.
• Diagnostic, descriptive and predictive, and prescriptive analytics.
• Engagement, research, and analysis approaches.
• Digital experience, customer and user experience, and experience management.
• Journey mapping and service design.
• Ability to:

• Communicate complex information simply and effectively with diverse partners.
• Work across teams across the organization.
• Work independently and successfully manage multiple priorities.
• Communicate effectively both verbally and in writing.
• Work with both front line service and strategic leaders.

About the department:
The Digital Experience department partners with lines of businesses to improve the digital service experience for the Hennepin County community. A digital experience (DX) is the culmination of resident interactions made possible via technology (i.e., website, form, survey, chat, phone, social media). We strive to increase resident trust and accessibility, reduce disparities, and exceed residents’ expectations in digital service.About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as Guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.Watch this for application best practices and tips.Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.If you have any questions, please contact:
Toufue Vue#LIWhy work here?Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can’t – including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.Visit our benefits page to learn more:If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found .

Company Name: Hennepin County

Salary: $57607.1 – 91428.67 per year

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