MEMBER NAVIGATOR – Liberty Health

Title of the Job: MEMBER NAVIGATOR

Location: Wilmington, NC

Job Description: There’s no place like Liberty HealthCome explore career opportunities with Liberty Health, a dynamic leader in the healthcare industry. Join us!We are currently seeking an experienced:MEMBER NAVIGATORFull TimeJOB SUMMARY:

• Assists with access to care for CSNP members in collaboration with RN case manager and nurse practitioner.
• Obtains information for members based on the model of care requirements.
• Obtains information to assist with evaluation of patient needs.
• Communicate effectively with individuals across the care continuum.
• Documents member information in the electronic medical record.
• Reviews appointments communication pertinent information to RN Case Manager(s) and nurse practitioner(s) for additional interventions
• Collaborate with IDT for coordination of care
• Communicate with member and/or family obtaining and providing information regarding care and needs.
• Strong communication skills and focus on customer needs and services.
• Assists with any patient emergency as needed.
• Recommends and/or conducts specific areas of in-service or continuing education with patients and caregiver as appropriate.
• Assists with compliance of quality measures for CSNP program
• Assist with HEDIS measures and collection of data
• Assist with collection and presentation of QA data for the CSNP program
• Participates on ICT meetings for CSNP members
• Functions in CNA role if needed for member visits
• Performs other duties as assigned.

JOB REQUIREMENTS:

• Graduated from an accredited Certified Nursing Assistant (CNA) with a current CNA certification in the state of practice preferred
• 2 years’ clinical experience as a Certified Nursing Assistant (CNA) in geriatric, adult or family practice setting, preferred
• 2 years’ experience working in a community-based program involving geriatric, adult or family practice setting
• Pertinent clinical work experience relevant to population served.
• Current BLS certification
• Must be able to demonstrate computer skills, including use of e-mail and Microsoft office word and excel
• Must be able to demonstrate effective written communication skills including but not limited to writing reports and correspondence
• Must be able to demonstrate effective verbal communication skills, including but not limited to speaking effectively to members, providers, families and staff and listening to members, providers and families
• Demonstrated ability to meet deadlines, and use time effectively and efficiently.
• Demonstrated successful experience working in an environment of change. Effectively copes with change and uncertainty; responds and “shifts gears” comfortably
• Is dedicated to meeting the expectations and requirements of both external and internal customers, acts with customers in mind
• Demonstrated ability to establish and maintain effective relationships with customers, and gain their trust and respect
• Uses logical methods to solve problems with effective solutions; looks beyond the obvious for solutions
• Is action oriented and sees challenges as opportunities
• Knowledge of community resources
• Previous experience working with behavioral health populations
• Experience working with low income and disadvantaged populations
• Previous work with vulnerable adults or senior population
• Must meet company driving standards
• Must have valid state driver’s license and be able to drive a car
• Must meet company’s automobile liability insurance standards and provide proof of coverage
• Must be able to independently travel to assigned locations

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.PIc4a9d23910bb-8722-36109242

Company Name: Liberty Health

Salary:

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